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SHIPPING AND RETURNS
SHIPPING
Orders are shipped on business days (Monday to Friday). The estimated delivery time is 8 to 10 business days for Mainland Portugal, the Islands, and European Union countries.
- Mainland Portugal: €7
- Azores, Madeira: €12.50
- European Union: €30
Free Shipping on orders over €180
View the full shipping policy here.
RETURNS AND EXCHANGES
You have 15 days after delivery to request a return or exchange.
Returns are free for Mainland Portugal (except sale items).
For other destinations, return costs are the responsibility of the customer.
View the full returns policy here .
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FAQs
We accept major credit/debit cards through Shopify Payments, as well as Apple Pay, Shop Pay, Google Pay, PayPal, and Bank Transfer. Payments are processed securely.
Yes, we accept returns and exchanges within 15 consecutive days of receiving the order, provided that the item has not been used and is returned in its original packaging and in perfect condition.
To start the process, you must send the item by post to our facilities. Upon receipt and inspection of the product's condition, we will issue the appropriate refund.
If the item received has a defect, shipping damage, or was sent in error, please contact us as soon as possible using the Contact Us form or by email: customercare@jjheitorshoes.com
In these cases, JJ Heitor Shoes guarantees the replacement of the item or a refund, at no additional cost to the customer, after verifying the reported issue.