Terms of service

SECTION 0 – OVERVIEW

Welcome to JJHeitor! The terms “we”, “us” and “our” refer to JJHeitor. JJHeitor operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). JJHeitor is powered by Shopify technology, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.


SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices that you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be required to provide certain information such as your email address, billing information, payment details, and shipping information. You represent and warrant that all information provided in our store is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.


SECTION 2 – OUR PRODUCTS

We have made every effort to display our products and services accurately in our online store. However, product colors or appearance may differ from those displayed on your screen due to the device you use to access the store and your device settings and configuration.

We do not guarantee that the appearance or quality of any products or services purchased by you will meet your expectations or match those displayed in our online store.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer to any person, geographic region, or jurisdiction on a case-by-case basis.


SECTION 3 – ORDERS

By placing an order, you are making an offer to purchase. JJHeitor reserves the right to accept or refuse your order for any reason at its sole discretion. Orders will not be accepted until JJHeitor confirms acceptance. We must receive and process your payment before accepting your order. Please carefully review your order before submitting it, as JJHeitor may not be able to accommodate cancellation requests after an order has been accepted.

If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was placed.

Your purchases are subject to return or exchange only in accordance with our Refund Policy [LINK].

You represent and warrant that your purchases are intended for your personal or household use and not for commercial resale or export.


SECTION 4 – PRICING AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be specified in your order confirmation email. Unless expressly stated otherwise, displayed prices do not include taxes, shipping charges, handling fees, customs duties, or import charges.

Prices displayed in our online store may differ from prices offered in physical stores or other stores operated by third parties.

You agree to provide current, complete, and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account information so that we can complete your transactions and contact you as needed.

You represent and warrant that:

(i) the credit card information you provide is true, correct, and complete;
(ii) you are duly authorized to use such credit card;
(iii) charges incurred by you will be honored by your credit card company;
(iv) you will pay all charges incurred at the posted prices, including shipping and applicable taxes.


SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, or events beyond our control.

Once products are transferred to the carrier, title and risk of loss pass to you.


SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, branding, text, displays, images, graphics, product reviews, videos, audio, and their design, selection, and arrangement, are the property of JJHeitor, its affiliates, or licensors and are protected by intellectual property laws.

These Terms permit you to use the Services only for personal, non-commercial use. You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material without prior written consent.

All rights not expressly granted are reserved by JJHeitor.

The names, logos, product names, service names, designs, and slogans of JJHeitor are trademarks of JJHeitor or its licensors. Shopify names and logos are trademarks of Shopify.

SECTION 7 – OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, over which we neither monitor nor have any control or influence.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be subject to these Terms of Service.


SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access third-party materials or websites, you do so at your own risk.

We are not responsible for any harm or damages related to your access to any third-party websites or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third party’s policies and practices before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.


SECTION 9 – RELATIONSHIP WITH SHOPIFY

JJHeitor is powered by Shopify technology, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with JJHeitor.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and JJHeitor, including any injury, damage, or loss resulting from purchased products or services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchase and transactions with JJHeitor.


SECTION 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may also be subject to Shopify’s Privacy Policy, which can be viewed here.

By using the Services, you acknowledge that you have read our Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you provide to the Services will be transmitted to and shared with Shopify and third parties who may be located in countries outside your country of residence.

Please review our Privacy Policy [LINK] for more details about how we, Shopify, and our partners use your personal information.


SECTION 11 – FEEDBACK

If you submit ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that:

(i) you own or have all necessary rights to the Feedback;
(ii) you have disclosed any compensation received for submitting the Feedback;
(iii) the Feedback complies with these Terms.

We are under no obligation:

(1) to maintain Feedback in confidence;
(2) to pay compensation for Feedback;
(3) to respond to Feedback.

We may remove Feedback that we determine violates these Terms or applicable laws.

You agree that your Feedback will not violate third-party rights or contain unlawful, abusive, defamatory, obscene, or malicious content.


SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate at any time without prior notice (including after an order has been submitted).


SECTION 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes.

You may not use the Services:

(a) for unlawful purposes;
(b) to violate any laws or regulations;
(c) to infringe intellectual property rights;
(d) to harass, abuse, insult, harm, defame, or intimidate others;
(e) to submit false information;
(f) to upload malicious material;
(g) to transmit spam or promotional solicitations;
(h) to impersonate others;
(i) to interfere with other users’ access.

Additionally, you agree not to:

(a) upload viruses or malicious code;
(b) reproduce or exploit any portion of the Services;
(c) collect personal data of others;
(d) conduct phishing or spam activities;
(e) use automated scraping tools or AI agents to access Services;
(f) bypass security protections.

We reserve the right to suspend or terminate your account if these Terms are violated.


SECTION 14 – AGENTS

If you use software agents to access the Services, such agents must identify themselves and comply with all applicable requirements described in this section.

We may restrict how agents access the Services at any time.

Agents must not disguise automated activity or bypass safeguards such as CAPTCHA protections.


SECTION 15 – TERMINATION

We may terminate your access to the Services at any time without notice. The following sections survive termination: Intellectual Property, Feedback, Termination, Warranty Disclaimer, Limitation of Liability, Indemnification, Severability, Entire Agreement, Assignment, Governing Law, Privacy Policy


SECTION 16 – DISCLAIMER OF WARRANTIES

Information provided through the Services is for general information purposes only. Except as expressly stated by JJHeitor, the Services and all products are provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted, secure, or error-free use of the Services. Some jurisdictions do not allow certain warranty exclusions, so these limitations may not apply to you.


SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, JJHeitor, its affiliates, partners, employees, contractors, licensors, service providers, and Shopify shall not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or any products purchased through them.


SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless JJHeitor, Shopify, and their affiliates from any claims arising from:

(1) your breach of these Terms;
(2) your violation of any law;
(3) your use of the Services.


SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions remain valid and enforceable.


SECTION 20 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any provision of these Terms shall not constitute a waiver.

These Terms constitute the entire agreement between you and JJHeitor regarding the Services.


SECTION 21 – ASSIGNMENT

You may not transfer your rights under these Terms without prior written consent.

We may assign these Terms at any time without notice.


SECTION 22 – GOVERNING LAW

These Terms shall be governed by the laws of the jurisdiction in which JJHeitor has its registered office. You agree to submit to the jurisdiction of those courts.


SECTION 23 – HEADINGS

Headings are included for convenience only and do not affect interpretation of these Terms.


SECTION 24 – CHANGES TO TERMS OF SERVICE

We reserve the right to update these Terms at any time.

Continued use of the Services after updates constitutes acceptance of those changes.


SECTION 25 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

customercare@jjheitorshoes.com