Privacy policy

Last updated: March 31, 2026

JJHeitor operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). JJHeitor uses Shopify technology to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

By “personal information,” we mean information that identifies or can reasonably be associated with you or another individual. Personal information does not include information collected anonymously or that has been anonymized so that it cannot reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences derived from such information:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card numbers, debit card numbers, financial account information, payment card details, transaction details, payment method, payment confirmations, and other payment-related information.
• Account information including your username, password, security questions, preferences, and settings..
• Transaction information including items you view, add to your cart, wishlist, purchase, return, exchange, or cancel, and your previous transactions.
• Communications with us including the information you include in communications with us, for example when submitting a customer support request.
• Device information including information about your device, browser, or network connection, IP address, and other unique identifiers.
• Usage information including information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information;
• Automatically through the Services, including from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies;
• From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;
• From our partners or third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Providing, Personalizing, and Improving the Services. We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfill orders, remember preferences and items of interest, send account-related notifications, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable the posting of reviews, and create a personalized shopping experience such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing communications, advertising, and promotions via email, text message, or post, and displaying online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activities on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and safeguard our Services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone.
• Communicating with You. We use your personal information to provide customer support, respond to your communications, deliver effective services, and maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government authorities, participate in civil subpoenas, litigation, or other legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

• With Shopify, vendors, and other third parties who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, processing, and shipping);
• With marketing and business partners to provide marketing and advertising services. For example, we use Shopify to deliver personalized advertising through third-party services based on your activity across merchants and websites. Our marketing and business partners will use your information according to their own privacy notices. Depending on your place of residence, you may have the right to instruct us not to share your information for targeted advertising purposes;
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or when using social media widgets or login integrations;
• With our affiliates or otherwise within our corporate group;

• In connection with a business transaction such as a merger or insolvency, to comply with legal obligations, enforce applicable terms or policies, or protect the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes your personal information relating to your access to and use of the Services in order to provide and optimize them. Information submitted to the Services will be transmitted to and shared with Shopify and with third parties that may be located in countries outside your country of residence.

Additionally, to help protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data derived from your interactions with our Store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information related to these features.

To learn more about how Shopify uses your personal information and your related rights, please visit Shopify’s Consumer Privacy Policy. Depending on your location, you may exercise certain rights regarding your personal information through Shopify’s Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies, as well as their other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on those websites. Information you provide in public or semi-public locations, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by third parties. Our inclusion of such links does not, by itself, imply any endorsement of the content of such platforms or their owners or operators, except to the extent disclosed on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request its deletion. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate confidential or sensitive information to us.

The period for which we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide Services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

• Right of Access. You may have the right to request access to the personal information we hold about you.
• Right to Deletion. You may have the right to request deletion of the personal information we hold about you.
• Right to Rectification. You may have the right to request correction of inaccurate personal information we hold about you.
• Right to Portability. You may have the right to receive a copy of your personal information and request that we transfer that information to a third party, in certain circumstances and subject to certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option included in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

You may exercise any of these rights where indicated within the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and your related rights, including rights related to data processed by Shopify, please visit: https://privacy.shopify.com/en

We do not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that the agent has been authorized to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request within the timeframe required under applicable law.

Complaints

If you have complaints about how we process your personal information, you may contact us using the contact details provided below. Depending on your place of residence, you may have the right to appeal our decision by contacting us using the details provided below or by submitting a complaint to your local data protection authority. For the EEA, a list of supervisory authorities is available here here.

International Transfers

Please note that we may transfer, store, and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, you may contact us by phone at [insert phone number] or by email at customercare@jjheitorshoes.com.

For the purposes of applicable data protection laws, we are the data controller of your personal information.