OFF WHITE COMPORTA
DETAILS
Upper: Leather (Suede)
Lining: 100% leather
Sole: Toflex (Synthetic)
THINGS TO CONSIDER
Do not wash | Do not use detergent or bleach | Do not submerge in water | Do not iron | Do not dry clean | Do not tumble dry
Use a soft-bristled sponge to remove dust, then use the cloth bag to protect the shoes from moisture.
SHIPPING AND RETURNS
SHIPPING
Orders are shipped on business days (Monday to Friday). The estimated delivery time is 8 to 10 business days for mainland Portugal, the islands, and European Union countries.
Mainland Portugal: €7
Azores and Madeira: €12.5
European Union: €30
Free shipping on orders over €180.
View the full shipping policy here.
RETURNS AND EXCHANGES
You have 15 days after delivery to request a return or exchange.
Returns are free for mainland Portugal (except for items on sale).
For other destinations, return shipping costs are the responsibility of the customer.
RETURNS AND EXCHANGES
You have 15 days after delivery to request a return or exchange.
Returns are free for mainland Portugal (except for promotional items).
For other destinations, return costs are the responsibility of the customer.
View the full return policy here.
OFF WHITE COMPORTA
You may also like
FAQs
We accept major credit/debit cards via Shopify Payments, as well as Apple Pay, Shop Pay, Google Pay, PayPal, and Bank Transfer. Payments are processed securely.
Yes, we accept returns and exchanges up to 15 consecutive days after receiving the order, provided that the item has not been used and is returned in its original packaging and in perfect condition.
To start the process, you must send the item by post to our facilities. After receipt and verification of the product's condition, we will proceed with the respective refund as applicable.
If the item received has a defect, shipping damage or an error in shipment, please contact us as soon as possible via the Contact Us form or by email: customercare@jjheitorshoes.com
In these cases, JJ Heitor Shoes will ensure the replacement of the item or its refund, at no additional cost to the customer, after verification of the reported situation.